Refund & Returns Policy

1. Policy overview

This Refund & Returns Policy applies to products purchased directly from yagamikazuno.com.

Products purchased through another marketplace or sales channel may also be subject to that platform’s own refund, return, and buyer-protection rules.

Please read this policy together with our:

• Terms & Conditions
• Shipping Policy
• Privacy Policy

2. Made-to-order products

Yagami Kazuno products are generally manufactured, printed, embroidered, or otherwise prepared only after a customer places an order.

Because the product is made specifically for the order, we do not normally maintain inventory that can simply be returned and resold.

This made-to-order process means that returns and exchanges are not generally offered for customer-selection errors or a change of mind.

3. Non-returnable situations

Unless required by applicable consumer law, we do not normally provide a return, exchange, replacement, or refund for:

• ordering the wrong size;
• selecting the wrong colour or product variation;
• changing your mind after placing the order;
• buyer’s remorse;
• providing an incorrect or incomplete delivery address;
• refusing or failing to collect a delivery;
• minor colour differences caused by screen settings or the printing process;
• minor placement or appearance variations that are normal for the selected decoration method;
• normal wear and tear;
• damage caused by misuse or accidental damage;
• damage caused by incorrect washing or care;
• products altered or modified after delivery;
• claims submitted after the applicable reporting period.

Customers should review the product description, size chart, colour, quantity, and delivery information carefully before completing checkout.

4. Issues eligible for review

Contact us promptly if your order:

• arrives damaged;
• contains a manufacturing defect;
• contains a printing or embroidery defect;
• is materially different from the product ordered;
• contains the wrong product;
• contains the wrong size, colour, or variation;
• has an item missing from the delivered package;
• is lost during shipment;
• does not arrive within a reasonable period after its estimate.

Minor characteristics that naturally result from the relevant printing, embroidery, manufacturing, or fabric process may not be considered defects.

5. Reporting period

Product-quality problems, incorrect products, and damage should be reported within 30 days of delivery.

For a shipment that has not arrived, contact us within 30 days after the estimated delivery date.

Claims submitted after the relevant reporting period may not be eligible for a replacement, reprint, or refund.

We recommend checking the product as soon as it is delivered and contacting us promptly if there is a problem.

6. Evidence required

To help us investigate your request, please provide:

• your order number;
• the name and email address used for the order;
• a clear explanation of the problem;
• a clear photograph showing the complete product from the front;
• close-up photographs clearly showing the defect or damage;
• a photograph of the size label, product label, or care label where relevant;
• a photograph of the package and shipping label if the wrong item was delivered;
• photographs of damaged packaging where shipping damage is suspected;
• tracking information for a missing or delayed shipment.

Additional photographs, video, measurements, or information may be requested when necessary to confirm the issue.

Do not discard the product, packaging, or shipping label until your claim has been reviewed.

7. Available remedies

When a claim is approved, the available resolution may include:

• a free replacement or reprint;
• a refund for the affected product;
• a partial refund where only part of the order is affected;
• a full refund where the entire order is affected;
• another appropriate remedy required under applicable consumer law.

The appropriate resolution will depend on the nature of the problem, product availability, fulfilment-provider findings, and applicable law.

A replacement will normally be produced using the same product, size, colour, design, and delivery address as the original order. Requested changes may be treated as a new order rather than a replacement.

We may provide a refund instead of a replacement when the product or variation is unavailable or when a replacement is not reasonably possible.

8. Physical returns

Do not return a product unless Yagami Kazuno has provided written return instructions.

For an approved damaged, defective, or incorrectly manufactured product, a physical return is not normally required. Photographic evidence is usually sufficient for the claim to be reviewed.

Do not send a product to the address printed on the original package or shipping label. That address may belong to a fulfilment facility that is not able to process customer returns.

Unauthorised returns may be refused, lost, destroyed, or returned to the sender and may not qualify for a refund.

If a physical return is required, we will provide the appropriate address and instructions before the product is sent.

9. Wrong size, colour, or variation selected

We do not normally provide free returns, exchanges, or replacements when the customer selected the wrong:

• size;
• colour;
• product;
• quantity;
• style;
• variation.

Product sizes may vary between brands and garment styles. Review the size chart and measurements shown on the relevant product page rather than relying only on the size normally worn.

If the delivered variation is different from the variation shown in your order confirmation, contact us within 30 days with photographs of the item and its product label.

10. Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will try to assist, but a cancellation or change is not guaranteed.

An order may normally be changed or cancelled only before it has been submitted for production.

Once production has started, we may be unable to change or cancel:

• the product or design;
• the colour or size;
• the quantity;
• the shipping method;
• the delivery address.

A cancellation requested after production has started may be refused because production and fulfilment costs have already been incurred.

11. Incorrect or incomplete delivery addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Contact us immediately after ordering if you notice an address error. We may be able to correct the address only before the order enters production or before its shipping label is generated.

We do not normally provide a free replacement or full refund when a package is lost, returned, abandoned, or delivered incorrectly because the customer supplied:

• an incorrect street address;
• an incorrect unit or apartment number;
• an incorrect postcode or ZIP code;
• the wrong country or region;
• an incomplete recipient name;
• another incomplete or inaccurate delivery detail.

Additional production and shipping charges may apply if the customer requests a replacement after an address-related delivery failure.

12. Lost, missing, or delayed orders

Before submitting a missing-delivery claim, please:

• review the latest tracking information;
• confirm that the delivery address is correct;
• check entrances, mailboxes, and safe-delivery locations;
• ask household members or neighbours;
• check with building reception or management;
• contact the local carrier or postal service;
• check whether the package is being held for collection.

If the shipment remains missing, contact us with your order number and tracking information.

Where a shipment is confirmed lost and the customer provided a valid address, the available resolution may include a replacement, reprint, or refund.

Tracking that shows “delivered” may require further investigation with the delivery carrier before a claim can be approved.

See our Shipping Policy for additional delivery information.

13. Refund processing

Approved refunds will normally be issued to the original payment method used for the order.

After we process a refund, the time required for the credit to appear depends on the payment provider, card issuer, bank, and payment method.

We cannot normally issue a refund to a different card, bank account, or person.

Original shipping charges may be refunded when the entire order is confirmed damaged, defective, incorrect, or lost. Where only one item from a larger order is affected, shipping charges may not be fully refundable.

Currency conversion differences, foreign-exchange fees, card charges, import duties, and banking fees imposed by third parties may not be refundable by Yagami Kazuno.

If the original payment method is no longer available, contact the payment provider or your financial institution for assistance.

14. Claims we may refuse

A claim may be refused where:

• it is submitted outside the reporting period;
• the required evidence is not supplied;
• the photographs do not clearly show the reported issue;
• the product matches the order that was submitted;
• the issue is a normal characteristic of the production method;
• the damage occurred after delivery through misuse or accident;
• care or washing instructions were not followed;
• the product was altered, repaired, or modified;
• the customer supplied an incorrect delivery address;
• the package was refused or left unclaimed;
• fraudulent activity or abuse of this policy is suspected.

We may restrict future purchases or take other appropriate action where there is evidence of repeated fraudulent, misleading, or abusive claims.

15. Consumer rights

Nothing in this policy excludes, restricts, or replaces any warranty, guarantee, remedy, or consumer right that cannot lawfully be excluded under applicable law.

Where a mandatory consumer-protection rule gives you stronger rights than this policy, the mandatory rule will apply.

This policy does not prevent a customer from seeking assistance from an applicable consumer-protection authority, tribunal, court, payment provider, or other lawful dispute-resolution service.

We encourage customers to contact us first so that we can review and attempt to resolve the issue directly.

16. Contact us

To request assistance with a damaged, defective, incorrect, missing, or delayed order, contact: