Shipping Policy

1. Order processing

After you place an order, we will review the payment, product selection, variation, and delivery information before submitting the order for production.

An order-confirmation email confirms that we have received your order. It does not mean that the product has already been printed or shipped.

Orders may be placed on hold when payment is incomplete, customer information requires verification, a product is unavailable, or the shipping address appears incorrect.

2. Production time

Every product is made to order. Most orders are normally produced and prepared for shipment within approximately 2–7 business days.

Production may occasionally take longer because of:

• seasonal order volume;
• product or material availability;
• the number of items ordered;
• quality-control checks;
• public holidays or facility closures;
• technical or production interruptions.

Production time is separate from shipping time. A shipping estimate begins after the product has completed production and has been handed to the delivery carrier.

3. Shipping destinations

We ship only to countries and regions available during checkout. Available destinations may depend on the selected product, variation, fulfilment provider, and current carrier coverage.

If checkout does not offer shipping to your address, we are currently unable to fulfil that product to the selected destination.

Certain products or destinations may be unavailable because of carrier, customs, legal, postal, or fulfilment restrictions.

4. Delivery estimates

Delivery estimates vary according to the product, fulfilment location, destination, and shipping method.

Typical estimates after production may include:

• Standard shipping within the United States: approximately 2–5 business days.
• Standard international shipping: approximately 10–30 business days.
• Other shipping services: the estimate shown at checkout or in your order information.

These periods are estimates rather than guaranteed delivery dates. The estimate displayed at checkout or in your shipping confirmation should take priority over the general estimates on this page.

Business days normally exclude weekends and public holidays in the production or destination country.

5. Shipping costs

Shipping charges are calculated according to factors such as:

• the ordered product and quantity;
• the fulfilment location;
• the delivery destination;
• the selected shipping method;
• whether the order requires multiple shipments.

The applicable shipping charge will be displayed during checkout before payment is submitted.

Any free-shipping promotion may be subject to separate conditions, eligible destinations, minimum spending requirements, or product exclusions.

6. Multiple shipments

Products within the same order may be made by different fulfilment providers or production facilities.

As a result, an order may:

• arrive in more than one package;
• be shipped on different dates;
• have more than one tracking number;
• be delivered by different carriers;
• arrive from different countries or regions.

Receiving one part of an order does not necessarily mean that the remaining items are missing. Check your shipping emails and account for additional tracking information.

7. Tracking your order

When tracking is available, a tracking number will be issued after the order has shipped. Tracking information may be sent by email and displayed within your customer account.

Tracking information may take several business days to begin showing movement after a shipping label is created.

Some delivery methods or fulfilment providers may use an untracked service. In those cases, a tracking number may not be available.

You may check your order from:

• the shipping-confirmation email;
• the My Account section of our website;
• the carrier’s tracking website;
• our Order Tracking page, where available.

8. Shipping-address accuracy

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please verify:

• the recipient’s full name;
• house, apartment, unit, or building number;
• street name;
• city and state or region;
• postcode or ZIP code;
• country;
• telephone number, where required.

Contact us immediately if you notice an error. We may be able to correct the address only before the order enters production or before its shipping label is generated.

Once production or shipment has begun, an address change may no longer be possible.

9. Shipping delays

Delivery estimates are not guaranteed. A shipment may be delayed by circumstances outside our reasonable control, including:

• carrier backlogs or routing disruptions;
• customs inspection or import processing;
• severe weather or natural disasters;
• strikes, civil disruption, or transport interruption;
• public holidays and peak shopping periods;
• incorrect or incomplete addresses;
• local postal-service delays;
• international border or security procedures.

We will assist with reasonable enquiries, but we cannot guarantee a particular arrival date after a shipment has been accepted by the carrier.

10. Missing or significantly delayed packages

Contact us if the package has not arrived within a reasonable period after the estimated delivery date.

Before contacting us, please:

• confirm that the shipping address is correct;
• review the latest tracking updates;
• check for a carrier delivery notice;
• contact your local post office or delivery carrier;
• check whether the parcel is being held for collection.

When contacting us, include your order number and any available tracking information. We may need time to investigate the shipment with the fulfilment provider and carrier.

Where a package is confirmed lost and the customer supplied a valid address, an appropriate resolution may include a replacement, reprint, or refund, subject to the circumstances and applicable law.

11. Marked delivered but not received

If tracking shows that a package was delivered but you cannot locate it, please:

• check all entrances, mailboxes, and safe delivery locations;
• ask household members or neighbours;
• contact building management or reception;
• check nearby parcel lockers or collection points;
• contact the carrier using the tracking number.

Please allow a short period after the initial delivery scan, because carriers occasionally mark a parcel as delivered shortly before completing the physical delivery.

Contact us promptly if the carrier cannot locate the package. We will review the available delivery and tracking information.

12. Returned or undeliverable packages

A shipment may be returned or considered undeliverable because of:

• an incorrect or incomplete address;
• an unclaimed package;
• failed delivery attempts;
• the recipient refusing delivery;
• local address or parcel-locker restrictions;
• the carrier being unable to identify the recipient.

When the return resulted from incorrect information supplied by the customer, additional production and shipping charges may be required before a replacement can be sent.

Returned packages are not automatically reshipped. Contact us so that we can review the available options.

13. Customs, duties, and import charges

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or handling charges imposed by the destination country or delivery carrier.

Unless expressly shown as included during checkout, these charges are the customer’s responsibility and are not controlled by Yagami Kazuno.

Customs procedures may delay delivery. We cannot predict or guarantee the amount of any charge or the time required for customs clearance.

Customers are responsible for ensuring that the ordered products may legally be imported into their destination country.

14. Damaged, defective, or incorrect orders

Contact us within 30 days of delivery if your order arrives:

• damaged during delivery;
• with a manufacturing or printing defect;
• with the wrong product, size, colour, or variation;
• with an item missing from the delivered package.

Please provide:

• your order number;
• a clear description of the issue;
• photographs showing the complete product;
• close-up photographs of the defect or damage;
• a photograph of the package or shipping label, where relevant.

Approved claims may qualify for a replacement, reprint, partial refund, or full refund.

For more information, review our Refund & Returns Policy.

15. Contact us

For help with production, tracking, delivery, or a missing shipment, contact us using the details below.